Shipping & Returns

Lead Time

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During peak times The Card Tree may have to extend lead times to a more realistic time based solely on demand.  Should you require your order sooner please contact us before placing the order, in most cases we will be able to accommodate your request.  .  All orders placed before, unless pre notified by us, will not be affected by any adjusted lead time.

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Placing your order

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When you place an order with us (choosing an item and completing our online checkout process), we will send you an acknowledgement by email.  This will list the products you have ordered.  Please note that your completion of the online checkout process does not constitute our acceptance of your order.  Our acceptance of your order only takes place when we despatch it.  A ‘purchase contract’ between you and www.thecardtree.co.uk is therefore made at the point of despatch, rather than at the point of payment. If you have cancelled your order, or if we notify you that we cannot accept your order, then no purchase contract will have been made.

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Personalised Products

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We aim to provide a high-quality service, all customer orders we receive are placed in a queue linked with our order numbers, and are produced on a first come first serve basis, subject to stock availability.  Due to the nature of our personalised service, some orders may be placed on hold due to a verification requirement by you.  All verifications will receive a ‘manual verification required’ email; this email will require you to approve a design before we can continue with your order to manufacture.  Failure to respond to this or any other communication sent by us may result in your order arriving outside our lead time.  The Card  Tree  cannot be held responsible in such cases, providing we show evidence that we have communicated to the contact information provided by you at ‘checkout’.

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Please double-check your order on screen and your acknowledgement email carefully to check that all the details entered are correct. We cannot refund items where the personalisation has been mis-typed or mis-spelt due to an error made by you.  You can only make changes to your order whilst its status on your ‘Order Status’ located in ‘My Account’ is marked as ‘Awaiting Fulfilment’, changes to your order can be made by contacting us via email; amanda@thecardtree.co.uk

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All order personalisation will be processed exactly as entered.  

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Credit/Debit Card Payments

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All our payments are accepted via a third party payment provider, www. paypal.com, and the PayPal terms of use are outlined by PayPal on their site.

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Postage and Packaging

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All prices are shown exclusive of postage and packaging charges, postage and packaging charges will be calculated at the ‘checkout’ stage.

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Delivery/Shipping

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Our products are sent via Royal Mail, our website postage calculator is configured to a Royal Mail weight and size format.   The Card Tree reserves the right to use a Courier Service of our choice on the odd occasion necessary, should circumstances change. Please allow 2-5 working days from receipt of your ‘Shipped’ confirmation email.

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There is also a collection from The Card Tree option at the checkout stage.

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